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Wait a minute – why don’t we have that?

Of course, you look at the other players in your industry, right?

You want to know what they are doing and how they do it, right?
Maybe you could learn a thing or two as well.

Sometimes it’s how not to do things.

Sometimes it’s how to do things better.

I recently came across an example for the later.
Oracles online product documentation has grown and changed a lot over the last 12 years that I have any use for it.
The first non-printed documentation I saw from the guys in Redwood were rather clumsy and had terrible search/index functionality.
Not too surprising, given that this was 1998.

Nowadays you can not only use the very good online documentation website but you can also get notified when they release a revised version.
Yes, that’s right!
Obviously, these people, in fact, are able to revise and correct their product documentation between major release cycles!
Above that, they even offer an RSS feed (check the link I marked in the picture) to have you notified in your preferred feed reader.

This leaves me with just one big question: why don’t we at SAP have that?

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